A4-2.1-05, Requirements for Collection and Foreclosure Prevention Strategies Unique to Second Lien Mortgage Loans (11/12/2014)

Contact the first lien mortgage servicer to determine the following:

• the status of the first lien mortgage loan,

• any previous or ongoing collection efforts employed by that servicer, and

• the borrower’s commitment and performance during those collection efforts.

The servicer must take the information received from the first lien mortgage servicer into consideration when deciding the collection method it intends to use.

Keep in mind that the servicing of delinquent second lien mortgage loans requires accelerated follow-up and expedited liquidation decisions if the collection methods used are not successful.

Begin its telephone contact attempts before it mails the late payment notice, concentrating particularly during the five- to ten-day period that precedes the due date of the next installment.