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D2-2-03, Sending a Payment Reminder Notice (04/12/2023)

Introduction

This topic contains information on sending a payment reminder notice.

Sending a Payment Reminder Notice

Sending a Payment Reminder Notice

The servicer must send a payment reminder notice to the borrower no later than the 17th day of delinquency if the payment has not been received with the following exceptions:

the mortgage loan is a second lien mortgage loan (see D2-2-09, Additional Borrower Contact Requirements for the Servicer of a Second Lien Mortgage Loan D2-2-09, Additional Borrower Contact Requirements for the Servicer of a Second Lien Mortgage Loan), or

the borrower is subject to an active forbearance plan (without regard to whether the forbearance plan provides for reduced or suspended payments).

The following table outlines the requirements for a payment reminder notice.

✓	Requirements for a payment reminder notice
	Address the borrower by name.
	State a desire to work with the borrower to preserve homeownership.
	State the amount of late charges that are due, if applicable.
	Explain that the borrower can seek assistance with household budgeting at no charge from HUD-approved housing counseling agencies that can be found on HUD.gov.
	Inform the borrower about the availability of additional educational resources on Fannie Mae’s consumer website.