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D2-2-03, Sending a Payment Reminder Notice (08/13/2025)

Introduction
This topic contains information on sending a payment reminder notice.

Sending a Payment Reminder Notice

The servicer must send a payment reminder notice to the borrower no later than the 20th day of the month if the payment has not been received with the following exceptions:

The following table outlines the requirements for a payment reminder notice.

Requirements for a payment reminder notice
 Address the borrower by name.
 State a desire to work with the borrower to preserve homeownership.
 State the amount of late charges that are due, if applicable.
 Explain that the borrower can seek assistance with household budgeting at no charge from HUD-approved housing counseling agencies that can be found on HUD.gov.
 Inform the borrower about the availability of additional educational resources on Fannie Mae’s consumer website.


 


Recent Related Announcements

The table below provides references to recently issued Announcements that are related to this topic.  

AnnouncementsIssue Date
Announcement SVC-2025-05 August 13, 2025
Announcement SVC-2023-02April 12, 2023
Announcement SVC-2020-03July 15, 2020