D2-2-04, Sending a Borrower a Solicitation Package for a Workout Option (09/13/2017)

If at any time during the delinquency the servicer has achieved QRPC and has not obtained a resolution to the delinquency, the servicer must send the borrower a Borrower Solicitation Package, if a Borrower Solicitation Package has not previously been sent.

A Borrower Solicitation Package consists of the following documents:

• Borrower Solicitation Letter (Form 745), or equivalent; and

• Mortgage Assistance Application (Form 710), or equivalent, provided that the equivalent form requests the same financial information and documentation, hardship information, and attestations from the borrower.

Note: The servicer is authorized to include IRS IVES Request for Transcript of Tax Return (IRS IVES Form 4506-C) in the Borrower Solicitation Package.

If the servicer has not achieved QRPC or obtained a resolution to the delinquency by the 45th day of delinquency, the servicer must send either a Borrower Solicitation Letter (Form 745), or equivalent, or a Borrower Solicitation Package.

Note: If the servicer customizes Form 745, it must make the letter available to Fannie Mae upon request and it must retain references to the Homeowner’s HOPE™ Hotline Number (1-888-995-HOPE) within the Borrower Solicitation Package.

The servicer is authorized to

• mail, fax, or electronically transmit copies of Form 745, or equivalent, and other documents associated with the Borrower Solicitation Package to a borrower; or

• permit a borrower to copy, print, or download a copy of such documents via a secure servicer-provided Internet website.

See Selling Guide A2-4.1-03, Electronic Records, Signatures, and Transactions for information on electronic record requirements.