D2-2-01, Achieving Quality Right Party Contact with a Borrower (11/14/2018)

QRPC is a uniform standard for communicating with the borrower, co-borrower, or a trusted advisor (collectively referred to as “borrower”) about resolution of the mortgage loan delinquency. The servicer must make every attempt to achieve QRPC. The purpose of QRPC is to

• determine the reason for the delinquency and whether it is temporary or permanent in nature,

• determine the occupancy status of the property,

• determine whether or not the borrower has the ability to repay the mortgage loan debt,

• educate the borrower on the availability of workout options, as appropriate, and

• obtain a commitment from the borrower to resolve the delinquency.